RELIABILITY WITH THE CUSTOMERS
- STM JSC. has always strived to bring quality and reliability with the customers.
- The quality management is carried out consistently from the factory to all departments of the company in order to:
- Put Quality (not Profit) first;
- Put Customers and Customers' needs (not STM JSC.) first;
- Provide decisions based on authentic data and evidence.
PROCESS OFF CUSTOMER SERVICE SYSTEM
When receiving the customer's request, a process of customer service is implemented as follows:
- The product development team learns about the requirements for use, techniques, and aspects of the product.
- Customers and STM's APQP (Advanced Product Quality Planning) exchange information, test product, test operations, respond and improve.
- All staffs involve in ensuring and improving quality, as well as providing management standards in the process of serving customers.
COMMITMENTS OF STM EMPLOYEES
- Continuously improve product quality
- Continuously cut waste
- Continuously develop new products
- Continuously increase the ability to meet customers' orders
- Continuously enhance management capacity, design capacity, production capacity, labor productivity, and quality of human resources