RELIABILITY WITH THE CUSTOMERS

• STM JSC. has always strived to bring quality and reliability with the customers.
• The quality management is carried out consistently from the factory to all departments of the company in order to:
  • Put Quality (not Profit) first;
  • Put Customers and Customers' needs (not STM JSC.) first;
  • Provide decisions based on authentic data and evidence.

PROCESS OFF CUSTOMER SERVICE SYSTEM

When receiving the customer's request, a process of customer service is implemented as follows:

• The product development team learns about the requirements for use, techniques, and aspects of the product.
• Customers and STM's APQP (Advanced Product Quality Planning) exchange information, test product, test operations, respond and improve.
• All staffs involve in ensuring and improving quality, as well as providing management standards in the process of serving customers.

COMMITMENTS OF STM EMPLOYEES

• Continuously improve product quality
• Continuously cut waste
• Continuously develop new products
• Continuously increase the ability to meet customers' orders
• Continuously enhance management capacity, design capacity, production capacity, labor productivity, and quality of human resources